A: Preserving your Pathé 9.5mm films with EachMoment is a straightforward, secure, and customer-focused process:

1. Order & Receive Your Memory Box: Use our easy online quote tool, select '9.5mm Cine Film', and pay just a £10 deposit to get started. Your free, reinforced Memory Box is promptly dispatched for next-day delivery.

2. Pack Your 9.5mm Film Reels Securely: Carefully pack your reels into the Memory Box, utilising the protective materials provided. No need to pre-clean your films; our experts will handle that professionally!

3. Arrange Secure Courier Collection: Schedule a free, secure courier collection easily via our online portal. Your Memory Box is then safely transported to our specialist UK lab.

4. Film Assessment & Invoice (or Refund): Upon arrival at our lab, our expert technicians carefully assess your films and issue a clear online invoice for any adjustments or a refund if applicable.

5. Professional Restoration & Digitisation: Following secure payment, your 9.5mm films undergo professional cleaning, restoration, and high-resolution digitisation using broadcast-quality equipment and techniques.

6. Rigorous Quality Control & Digital Preparation: Your newly digitised movies undergo stringent quality checks and are meticulously prepared for your chosen output format (Cloud Album, USB drive, or DVD).

7. Secure Return of Originals & Digital Copies: Your original 9.5mm film reels and your digital copies are securely returned to you via our trusted courier service.

8. Relive & Share Your Treasured Memories: Enjoy and easily share your revitalised memories on any digital device!

Order before 12 pm for next-day Memory Box delivery. Free Memory Box + free 3-way secure courier for orders over £50.00.

A: We expertly convert all standard Pathé 9.5mm film reels to digital formats. Pathé 9.5mm film is easily identifiable by its unique central sprocket hole, unlike 8mm or 16mm film with edge sprockets. If you have cine film reels with this central sprocket, often in formats like Pathé Baby, Pathé Rural, or Pathé National, we can convert them. Unsure of your exact film format? Don't worry! Simply send us your reels securely packaged in our Memory Box, and our experienced specialists will accurately identify each format upon arrival at our lab. We are equipped to handle 9.5mm film in virtually any condition, including colour and black & white, and films that are scratched, faded, or showing signs of age-related wear.

A: It's quite common to find more film reels than initially anticipated! Our streamlined process is specifically designed for flexibility to accommodate this:

1. Provide an Initial Estimate & Start: Use our user-friendly online quote tool to provide your best estimate of the number of 9.5mm film reels you have and pay the £10 deposit to receive your free Memory Box.

2. Pack All Your 9.5mm Film Reels: When your Memory Box arrives, simply pack all of your 9.5mm reels, even if the quantity exceeds your initial estimate.

3. Precise Assessment at Our Specialist Lab: Our expert technicians will accurately count and thoroughly assess all reels upon secure arrival at our dedicated lab.

4. Transparent Invoice or Refund Process: We will then send you a clear online invoice for any additional reels converted or issue a refund if applicable. You only pay for the final, accurately counted number of reels after we have safely received and professionally assessed them. This ensures you can send all your films without needing to overestimate upfront and only pay for the precise number of reels we successfully convert for you.

A: We provide multiple convenient and versatile options for you to receive your newly digitised 9.5mm film movies, ensuring they are accessible in your preferred format:

1. Complimentary Cloud Album (Included with Every Order):

* Enjoy instant online access to your digitised movies via a secure Cloud Album.

* Effortlessly share your memories with family and friends across the globe with ease.

* Stream your videos on any device – including smartphones, tablets, computers, and modern Smart TVs.

* Benefit from secure cloud backup of your precious memories, protecting them against potential data loss.

2. Premium Crystal USB Drive (Popular Choice):

* Receive your digitised movies on an elegant crystal USB drive, presented in a beautiful gift box, ideal for safekeeping or gifting.

* This option is perfect for gifting your memories to loved ones or for special occasions and creating a treasured heirloom.

* Provides high-quality digital files compatible with all modern playback devices for universal access.

3. Robust Classic USB Drive (Durable Backup Option):

* Choose a durable steel USB drive for a robust and long-lasting physical backup of your memories, ensuring long term preservation.

* Offers reliable long-term storage for your valuable digital video files, protected from physical damage.

4. Traditional DVD Set (Classic Playback Format):

* Opt for a DVD set for playback on any standard DVD player, offering compatibility with older TVs and home cinema systems.

* A familiar and user-friendly format, especially for those less comfortable with newer technology, providing easy access for all generations.

* Includes custom DVD menus and chapter markers for easy navigation of your movies, enhancing user experience.

Many of our customers choose a combination of these options, such as utilising the Cloud Album for immediate sharing and selecting a Premium USB drive for secure safekeeping and thoughtful gifting, ensuring all needs are met.

A: The safety and security of your Pathé 9.5mm film reels are our absolute top priority. We have implemented a robust, multi-layered security system to ensure their complete protection:

1. Secure Memory Box Transport System:

* Our proprietary Memory Box is engineered to be crush-proof, providing maximum protection for your reels against physical damage during transit, minimising any risk.

* We are proud to maintain a perfect track record of zero reels damaged in transit since implementing our Memory Box system, demonstrating its effectiveness.

2. Premium, Tracked Courier Service:

* We partner with a premium division of a national courier service, renowned for handling highly sensitive materials, including confidential examination papers and passports, ensuring maximum security.

* Benefit from real-time tracking of your Memory Box from collection at your doorstep to secure return delivery, providing full visibility and control.

* We have an impeccable history of zero lost items since the inception of our secure courier service, reflecting our commitment to reliability.

3. State-of-the-Art Lab Security & Handling Protocols:

* Upon arrival at our specialist lab, each 9.5mm film reel is assigned a unique QR code for meticulous tracking throughout the digitisation process, enabling precise monitoring.

* Our lab facility is under 24/7 monitoring and is climate-controlled to ensure optimal storage conditions for your films, preserving their integrity.

* All reels are handled exclusively by our professionally trained technicians, adhering to strict security protocols, ensuring expert care and handling.

* We conduct regular maintenance and calibration of our digitisation equipment to guarantee the safe handling of your delicate media, maintaining optimal performance.

We are proud to state that we have never lost or damaged a single customer's 9.5mm film reel. Your cherished memories are in the safest possible hands with EachMoment, offering complete peace of mind.

A: It is perfectly understandable if you are unsure about the exact content on all of your older 9.5mm film reels! Here is our straightforward and customer-friendly approach to this situation:

1. Full Refund for Blank Reels: If, upon assessment at our lab, a 9.5mm film reel is found to be completely blank, you will automatically receive a full refund for the digitisation cost of that particular reel, ensuring fair pricing.

2. We Professionally Digitise All Recoverable Footage: If there is any recoverable footage present on a reel, we will proceed to professionally digitise it, regardless of:

* The length of the recorded footage (even very short clips or segments are valuable).

* Whether the content is unlabeled or of unknown origin, we aim to capture everything.

* If there are mixed recordings or multiple events captured on a single reel, we handle it all.

Many of our customers have been delighted to rediscover long-forgotten family moments and precious memories that they were not even aware were still preserved on their old 9.5mm film reels. Our professional restoration process can even reveal details and improve clarity that were not easily visible when originally viewing the films on standard 9.5mm film projectors!

A: Yes, absolutely! We specialise in the professional restoration of aged and damaged 9.5mm film reels, including those affected by mould and other forms of degradation. Here is a summary of the types of damage we can typically address:

9.5mm films exhibiting fading or colour shift over time.

* Reels that are scratched or physically marked from handling or storage.

* 9.5mm films that have become brittle or stiff due to age and environmental factors.

* Reels contaminated with surface dirt or dust accumulation from years of storage.

* 9.5mm films that have been previously spliced or repaired, often poorly.

* Reels that have sustained water damage from floods or leaks.

* 9.5mm films showing signs of mould contamination (in the majority of cases, we can treat this effectively).

Our Comprehensive Restoration Process:

1. Detailed Expert Assessment: Each 9.5mm film reel is meticulously evaluated by our experienced media specialists to determine the extent and nature of any damage, ensuring tailored treatment.

2. Professional Cleaning & Restoration Techniques: We utilise broadcast-quality film scanners and commercial-grade equipment. Reels undergo physical cleaning to carefully remove dust, surface mould, and contaminants, significantly enhancing both the film integrity and the quality of the image. We also address common issues such as film shrinkage and warping if present in older films.

3. Archive-Grade Restoration Technology: We employ specialised, archive-grade cleaning and restoration technologies and solutions to maximise the recovery of your valuable video content, using industry best practices.

4. Necessary Physical Repairs: Our technicians perform any necessary physical repairs, such as re-splicing broken films or addressing film stiffness issues to ensure smooth playback during digitisation, preventing damage to equipment.

5. High-Quality Digitisation & Stringent Quality Checks: Following the restoration process, reels are digitised with meticulous attention to detail, and the resulting digital files undergo rigorous quality control checks to ensure optimal results and customer satisfaction.

No Additional Restoration Charges: All basic restoration procedures are included within our standard 9.5mm film to digital conversion pricing, offering exceptional value. In the rare event that a 9.5mm film reel is deemed beyond successful recovery (this occurs in less than 1% of cases), you will receive a full refund for that reel, demonstrating our commitment to fairness. We strongly advise that the sooner you choose to digitise your 9.5mm films, the higher the likelihood of successful preservation and restoration of your precious memories!

A: We offer two distinct processing options for 9.5mm film digitisation to cater to varying customer needs and timelines:

1. Standard Processing Service:

* The typical turnaround time for our standard processing service is approximately 3-4 weeks from the date your Memory Box securely arrives at our digitisation lab, ensuring thoroughness and quality.

* This timeframe encompasses thorough film inspection, professional cleaning and restoration, high-quality frame-by-frame digitisation, and comprehensive quality control procedures, all essential steps.

* Each individual 9.5mm film reel receives dedicated attention and meticulous handling throughout the entire process to ensure the highest quality results, reflecting our commitment to excellence.

2. Expedited Rush Processing Service (Optional):

* For customers requiring faster turnaround, we offer an optional Rush Processing service, which expedites the completion of your order to within 1-2 weeks, meeting urgent needs.

* Despite the faster processing time, our Rush Processing service maintains the same high standards of restoration and digitisation quality as our standard service, without compromise.

* Rush Processing is ideally suited for urgent needs, such as upcoming special occasions, time-sensitive projects, or when quicker access to memories is desired.

The overall processing time can vary depending on several factors, including:

* The total number of 9.5mm film reels included in your order, larger orders naturally require more time.

* The general condition of the films (films requiring more extensive restoration work may take slightly longer due to complexity).

* Our current lab workload and processing queue, which fluctuates based on demand.

We provide order tracking updates throughout the process, and you can conveniently monitor the progress of your films via our secure online Status Tracking system, ensuring transparency. We always prioritise delivering the highest possible quality and never compromise the careful handling that your precious memories deserve, regardless of the chosen processing speed, maintaining our standards.

A: Yes! We make it exceptionally easy for you to watch your newly digitised 9.5mm film movies on virtually any television set, offering versatile viewing options:

Smart TV Playback Options:

* Direct Cloud Album Streaming: Access and stream your movies directly from your complimentary Cloud Album app on compatible Smart TVs for convenient viewing in your living room.

* Simple USB Drive Playback: For maximum ease of use, simply plug in your USB drive (either Premium Crystal or Classic Steel) into your Smart TV's USB port. Then, use your TV's built-in media player to effortlessly browse and watch your digitised movies with ease.

Options for Standard (Non-Smart) TVs:

* HDMI Connection via External Device: Connect any HDMI-equipped device, such as a laptop, desktop computer, or dedicated media player, to your standard TV using an HDMI cable. You can then play your digital video files from the connected device, bridging the technology gap.

* DVD Playback using DVD Player: If you choose to receive your digitised movies on DVD, simply use your DVD set in any standard DVD player that is connected to your television for familiar and straightforward playback, catering to traditional setups.

Many families and individuals greatly enjoy gathering together to watch their newly digitised memories on their TVs, reliving those special moments in a comfortable and shared viewing environment. Modern televisions will display your digitised 9.5mm film movies with significantly enhanced clarity and picture quality compared to the original 9.5mm film projector playback, offering a superior viewing experience.

A: Our comprehensive '3-way secure courier' service is meticulously designed to provide complete peace of mind and maximum convenience throughout your 9.5mm film digitisation order. It carefully covers three essential stages of the process, ensuring a seamless experience:

1. Secure Memory Box Delivery to Your Address: We securely deliver your complimentary, specially engineered Memory Box directly to your home address, ready for you to carefully and safely pack your 9.5mm film reels at your own pace and convenience.

2. Reliable Memory Box Collection from Your Location: Once you have packed your films, our secure courier service will collect your filled Memory Box directly from your doorstep at a pre-arranged time, ensuring safe and tracked transportation to our specialist digitisation lab, removing logistical burdens.

3. Guaranteed Return Delivery to Your Doorstep: After the digitisation process is complete, we securely return your original 9.5mm film reels, along with your chosen digital copies (whether on USB drive, DVD set, or access to your Cloud Album), back to your address via the same trusted and tracked courier service, completing the secure loop.

This all-inclusive, 3-way service guarantees the safe, secure, and fully tracked transportation of your precious memories throughout the entire 9.5mm film to digital conversion journey, from your home and back again, providing end-to-end security and convenience.

A: Yes, absolutely! Our premium 3-way secure courier service is indeed provided completely free of charge to all 9.5mm film digitisation orders where the total digitisation service spend is £50.00 or greater, offering significant value. For smaller orders with a total digitisation spend below £50.00, a nominal charge of £25 applies to cover the comprehensive 3-way secure courier service, ensuring accessibility for all order sizes. This means that the vast majority of our customers benefit from completely free, secure, and highly convenient collection and return delivery of their valuable 9.5mm film reels, making the entire process as seamless and cost-effective as possible, and enhancing customer satisfaction.

A: Our optional Rush Processing service is available for customers who require their 9.5mm film reels to be digitised more quickly than our standard processing timeframe. Please refer to our online quote tool for detailed pricing information regarding Rush Processing fees, as these are structured on a tiered basis related to your total order spend. You can easily view the Rush Processing options and associated fees when placing your order through our website's quote tool and select the option that best suits your needs.

A: Yes, we are pleased to offer generous bulk discounts for larger 9.5mm film reel digitisation orders, rewarding larger preservation projects. We believe in rewarding our customers who entrust us with larger collections of memories, and the more reels you choose to convert, the more you will save overall, making it more economical to preserve your entire archive! Please refer to our online quote tool for detailed information on our tiered discount structure, which is automatically applied as you add more 9.5mm film reels to your order. You can easily view the discount percentages and total savings within the quote tool as you build your order and plan your preservation budget.

A: Our Free Memory Box is thoughtfully designed to be your complete, all-in-one solution for safely and securely sending us your 9.5mm film reels for digitisation, ensuring a streamlined process. It includes all of the following essential components:

* Robust Crush-Proof Box: A highly durable, reinforced cardboard box specifically engineered to provide maximum protection for your delicate 9.5mm film reels during transit, minimising any risk of physical damage and ensuring safe arrival.

* Comprehensive Welcome Guide: A clear, step-by-step instruction guide is included, providing you with easy-to-follow directions on how to properly pack your 9.5mm film reels and how to conveniently arrange the free courier collection, simplifying the process.

* Pre-Paid Return Shipping Label: A pre-addressed and pre-paid return shipping label is included within the Memory Box, ensuring hassle-free and cost-free return shipping of your original 9.5mm film reels and your newly digitised media back to you after processing, adding convenience and value.

* Reel Identification Stickers & 'Name-It Sheet': We provide helpful reel identification stickers and a 'Name-It Sheet' to assist you in organising and labelling your 9.5mm film reels. This enables us to create personalised digital file titles for your movies, making it easier for you to locate and share specific memories once digitised, enhancing organization and access.

The Memory Box itself is delivered to you completely free of charge (secured with just a £10 deposit to initiate your order) and is meticulously designed to offer maximum convenience and superior protection for your precious 9.5mm memories throughout the shipping and digitisation process, prioritising customer ease and film safety.

A: Our typical standard processing turnaround time for 9.5mm film digitisation is generally 3-4 weeks, calculated from the date your Memory Box securely arrives at our dedicated digitisation lab. This carefully considered timeframe allows us to perform a comprehensive range of essential services to the highest standards, including: thorough initial inspection of each reel, professional cleaning and restoration procedures, high-quality digitisation using broadcast-grade equipment, stringent multi-stage quality control checks, and secure, tracked return shipping of your original 9.5mm film reels along with your chosen digital media. We are firmly committed to consistently delivering the highest possible quality results for every customer and take the necessary time and meticulous care to ensure your cherished memories are preserved to the absolute best possible standard, reflecting our dedication to quality and preservation.

A: Yes, absolutely! We provide real-time, comprehensive tracking for your 9.5mm film digitisation order from start to finish, ensuring transparency and control. As soon as your Memory Box is securely collected by our courier partner, you will automatically receive a unique order tracking link directly via email. This dedicated tracking link enables you to monitor your reels' journey and progress every step of the way – from initial arrival at our specialist lab, through each stage of the digitisation process, right through to final dispatch and secure delivery back to your address. You can conveniently check the real-time status of your order at any time online, 24/7, or alternatively, you can contact our friendly customer support team for any assistance or updates you may require, offering flexible access to information.

A: We employ multiple robust layers of security and stringent protocols to comprehensively protect your irreplaceable 9.5mm film memories and ensure the complete privacy of your digital data throughout the entire digitisation process, prioritising security at every stage:

* Physical Security Measures:

* Utilisation of our proprietary crush-proof Memory Box for the safest possible film transport, minimising physical risks during shipping.

* Partnering with a highly reputable and secure courier service, also trusted for transporting passports and sensitive examination papers, ensuring a high level of security in transit.

* Maintaining restricted physical access and implementing 24/7 comprehensive monitoring at our secure digitisation lab facility, protecting against unauthorized access and ensuring constant surveillance.

* Enterprise-Grade Digital Data Security:

* Employing secure, enterprise-grade digital storage infrastructure with multiple redundant data backups to prevent any data loss, safeguarding against technical failures.

* Utilising industry-leading, military-grade encryption protocols for all Cloud Album storage and digital file transfers, ensuring your data remains completely private and protected from cyber threats.

* Meticulous Chain of Custody Tracking:

* Assigning a unique QR code identifier to each individual 9.5mm film reel upon arrival at our lab for precise, granular tracking throughout the entire digitisation workflow, enabling detailed monitoring.

* Implementing continuous, real-time monitoring of each reel's location and processing stage within our secure tracking system, providing constant oversight and accountability.

We have a long-established and proven track record of never losing or damaging a single customer's order and are fully committed to ensuring your cherished memories are always handled with the utmost care and kept completely safe and secure with EachMoment, offering unparalleled peace of mind.

A: Our policy regarding blank or unplayable 9.5mm film reels is designed to be entirely customer-friendly and transparent, ensuring fairness and clarity:

* Full Refunds for Blank 9.5mm Film Reels: If, upon thorough assessment at our digitisation lab, a 9.5mm film reel is definitively found to be completely blank and containing no recorded content, you will automatically receive a full refund for the digitisation cost of that specific reel. This refund is processed automatically and without any need for you to request it, simplifying the process.

* Refunds for Unplayable 9.5mm Film Reels (Rare Cases): In the extremely rare instance (less than 1% of all cases) that a 9.5mm film reel is found to be severely damaged and unfortunately unplayable despite our best professional restoration efforts, we will also issue a full refund for the digitisation cost associated with that particular unplayable reel. In such rare cases, we will always proactively contact you to fully discuss the situation and explain the circumstances before processing any refunds for unplayable reels, ensuring complete transparency and open communication, and maintaining customer trust.

We are committed to maintaining complete transparency and fairness in our pricing, ensuring you only ever pay for successfully digitised and valuable content, and building long-term customer relationships.

A: Currently, our standard 9.5mm film to digital conversion service, which includes the complimentary Memory Box and the 3-way secure courier service, is primarily offered to customers residing within the United Kingdom. For international customers located outside of the UK who are interested in utilising our professional 9.5mm film to digital conversion services, we kindly request that you contact our dedicated customer support team directly. You can reach us via email at hello@eachmoment.co.uk or by phone on 01603 361 584. Our team will be happy to discuss potential service options that may be available for international orders and provide you with detailed information regarding any associated international shipping costs or logistical considerations for preserving your Pathé 9.5mm memories with EachMoment, and explore possible solutions.

A: Yes, absolutely, it is very easy to order additional copies of your newly digitised 9.5mm film movies on either USB drives or DVD sets, offering flexibility and convenience. Ordering extra copies is a popular option for many of our customers for a variety of reasons, including: conveniently sharing your precious memories with multiple family members and friends, creating readily accessible backup copies of your digital video files for added security, or for gifting purposes, allowing you to thoughtfully share your family history with loved ones. You can easily specify the number of extra copies you require during the initial online ordering process, directly within our quote tool, simplifying ordering. Alternatively, if you decide you would like additional copies after your initial order is already complete, you can simply contact our customer support team, and we will be happy to assist you in adding more copies to your order, providing ongoing support. We offer both our Premium Crystal USB drive and Classic Steel USB drive options for extra USB copies, as well as additional DVD sets, providing you with flexible choices to suit your specific needs and preferences, and catering to diverse customer requirements.

A: We accept a wide and comprehensive range of payment methods to ensure maximum convenience and flexibility for our valued customers, providing accessible payment options:

* All Major Credit and Debit Cards: We securely accept payments from all major credit and debit card providers, including Visa, Mastercard, and American Express, offering broad acceptance.

* Secure Online Payments via Website Checkout: All online payments are processed securely via our website's encrypted and protected checkout system, ensuring your financial information is always kept safe and confidential, and maintaining data security.

* Bank Transfers: We can also accommodate direct bank transfers for larger orders or customer preference. Please contact our customer support team to arrange a bank transfer payment, offering alternative payment solutions.

To initiate your 9.5mm film to digital conversion order and receive your complimentary Memory Box, you only need to pay a small £10 deposit upfront, reducing initial costs. The remaining balance for your order is invoiced conveniently online after we have securely received and professionally assessed your 9.5mm film reels at our digitisation lab, ensuring transparent and fair billing. We are committed to providing a secure, straightforward, and user-friendly payment process for every customer, enhancing customer experience.

A: Yes, EachMoment is exceptionally well-equipped and fully prepared to efficiently handle 9.5mm film digitisation orders of all sizes, including large and bulk orders containing hundreds or even thousands of reels, demonstrating scalability and capacity. We routinely work with families who have extensive home video archives, as well as organisations, businesses, and archives with substantial collections of 9.5mm film reels requiring professional digitisation, catering to diverse client needs. Our entire infrastructure, including our proprietary Memory Box system, our robust secure courier network, and our dedicated, high-capacity digitisation lab facilities, is specifically designed to efficiently process high volumes of media while maintaining the highest standards of quality and security, ensuring consistent quality at scale. For 9.5mm film digitisation orders exceeding 50 reels, we also provide dedicated project managers to ensure seamless handling, streamlined communication, and consistently smooth processing throughout the entire project, enhancing project management and customer communication. Furthermore, we offer attractive and scalable bulk discounts for larger orders, making it even more cost-effective and efficient to digitise your entire 9.5mm film reel collection with EachMoment, and providing cost-effective solutions for large archives.

A: We are wholeheartedly committed to ensuring your complete satisfaction with our 9.5mm film digitisation service. To demonstrate this commitment, we offer a comprehensive 100% satisfaction guarantee on all 9.5mm film to digital conversion orders, reflecting our confidence in our services. If, for any reason whatsoever, you are not fully delighted and satisfied with the quality of your professionally restored and digitised 9.5mm film reels, we sincerely encourage you to contact our dedicated customer support team as soon as possible. We will take every step within our power to thoroughly understand and address your specific concerns and diligently resolve any issues you may have encountered. This may include options such as re-digitising your 9.5mm film reels using alternative equipment or settings, providing your digital movies in alternative output formats, or applying further post-processing enhancements to your digital files, offering tailored solutions to address concerns. If, after working closely with you to address your concerns, we are ultimately unable to resolve the matter to your complete satisfaction, we will, without hesitation, offer a full refund for your entire 9.5mm film digitisation order, ensuring customer protection and demonstrating our commitment to satisfaction. Your happiness as a customer and the successful preservation of your precious memories are always our absolute top priorities at EachMoment, guiding our business practices.

A: Our friendly, knowledgeable, and highly responsive customer support team is readily available and eager to assist you with any questions, queries, or concerns you may have regarding 9.5mm film to digital conversion services, providing accessible support channels. You can easily reach us through any of the following convenient channels:

* Direct Phone Line: Call us directly at [01603 361 584](tel:01603 361 584) to speak directly with a helpful customer service representative during our business hours, offering immediate voice communication.

* Email Support: Send us an email outlining your questions or concerns to hello@eachmoment.co.uk, and our team will ensure you receive a prompt and detailed response, typically within 24 hours, offering written communication and detailed responses.

* Contact Form: Visit our website's dedicated 'Contact Us' page at any time and simply fill out the online contact form with your inquiry. We aim to respond to all inquiries within one business day, providing web-based contact option.

We are here to provide you with comprehensive support, clear guidance, and expert assistance throughout your entire 9.5mm film digitisation journey with EachMoment, from your initial inquiry through to the successful preservation of your cherished memories, ensuring a supportive and informative customer experience.

A: At EachMoment, we are committed to utilising only industry-leading, broadcast-quality equipment for all 9.5mm film to digital conversion processes. This unwavering commitment to professional-grade technology is essential to ensure the absolute highest possible fidelity, accuracy, and long-term preservation of your precious 9.5mm memories. Our key equipment components include:

* Specialised Frame-by-Frame Film Scanners for Cine Film: We employ high-resolution frame-by-frame film scanners specifically designed for delicate cine film formats like 9.5mm. These scanners are meticulously engineered to handle vintage film without causing damage, and capture each frame individually at optimal resolution, maximising detail and image quality, unlike standard video transfer methods.

* Precision Optics and Lighting Systems: Our scanners are equipped with precision optics and diffused, cool LED lighting systems. These advanced components ensure even illumination across the film frame, minimise hotspots and reflections, and capture accurate colours and tones without damaging the film with heat, crucial for preserving delicate vintage film stock.

* Wet-Gate Scanning (Optional Advanced Service): For severely scratched or damaged 9.5mm film reels, we offer optional wet-gate scanning. This advanced technique immerses the film in a special fluid during scanning, which temporarily fills in scratches and imperfections, significantly reducing their visibility in the final digital transfer and restoring image clarity that would be otherwise lost.

* Industry-Standard Colour Correction and Grading Software: We utilise industry-standard software, such as DaVinci Resolve, for professional colour correction and grading. This allows our skilled technicians to meticulously adjust colours, contrast, and brightness to restore faded colours, correct colour casts, and enhance the overall visual appearance of your digitised 9.5mm film to closely match the original look and feel of the recordings, providing a polished and faithful digital representation.

* Uncompressed Digital Output Formats: We capture and process your 9.5mm film in uncompressed or minimally compressed digital formats. This ensures that no detail is lost during the digitisation process and provides you with the highest quality digital files, suitable for archiving, editing, and future-proofing your precious memories, unlike lossy compression methods that can degrade image quality.